The Client and Their Challenge
El Cliente y Su Desafío
Aromaria: Finding Customers Who Return
Aromaria: Buscando Clientes que Vuelven
Aromaria is a premium home fragrance brand in Mexico, with products crafted in Grasse, France. Their DTC model via Shopify gave them full control, but they faced a common problem in luxury e-commerce:
Aromaria es una marca premium de home fragrance en México, con productos elaborados en Grasse, Francia. Su modelo DTC via Shopify les daba control total, pero enfrentaban un problema común en e-commerce de lujo:
"We acquired customers, but they didn't come back. Meta and Google brought us one-time buyers."
"Conseguíamos clientes, pero no volvían. Meta y Google nos traían compradores de una sola vez."
They needed a partner who could deliver sales with controlled and fixed CAC, delivery predictability, and above all: customers with high repurchase propensity.
Necesitaban un partner que pudiera entregar ventas con CAC controlado y fijo, previsibilidad de entrega, y sobre todo: clientes con alta propensión a recompra.